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We
value your business and hope that we can carry out your forthcoming
shipment. Whilst we take every care to ensure that your vehicle and
belongings arrive safely at their destination we strongly recommend
that you take advantage of our Standard Liability shipment protection.
We are insured with Royal and Sun Alliance to back this protection. Our
Standard Liability scheme offers you protection to the full destination
replacement value of your vehicle.
We will look after your vehicle to the best of our ability but
unfortunately accidents do occasionally happen. Naturally there have to
be some conditions and exclusions and there are some circumstances that
we cannot accept liability for. Clause 4 of our contract clearly sets
out our responsibility to you and clause 11 sets out the restrictions
and conditions of our liability commitment.
In order for us to accept responsibility under our Standard Liability
commitment you must declare to us the value of your vehicle and sign a
completed pre-shipment vehicle condition report which we will forward
to you. If you do not give us a valuation or sign a pre-shipment
vehicle condition report then our liability will default to Limited
Liability under Clause 9.2. The declared value should represent the
full replacement value at destination.
The cost of shipment (on Limited Liability as per clause 9.2 of our
contract) is that which appears on our individual quotation to you. The
charge to increase our liability to Standard Liability as per clause
9.1 of our contract is 2% of the vehicle value.
Exclusions include but are not limited to:
- Any
existing damage/faults to the car – a pre-shipment condition
report shows any existing damage/faults.
- Any
electrical or mechanical defects or breakdown or any damage caused by
frost.
- Any goods, personal effects
or any other items contained within a vehicle and excluding any loss
and/or damage caused by such contents to the vehicle.
- Indirect or consequential
losses. Normal wear and tear.
- Claims made outside the
period of cover, 14 days prior to or 14 days after shipment, or where
the car is received at destination and signed for as being undamaged.
- Correct Valuation. In the
event of the actual value on arrival being greater than the declared
value then our liability shall only be such proportion of the loss as
the declared value bears to the total value of the vehicle/goods on
arrival. See Clause 3.1.1.
- If an approximate destination
value is not known then a possibility is to take the current UK value,
add all shipping costs, add all destination import taxes and
registration costs and then add 10%.
- Personal Effects excluded
include jewellery, watches, trinkets, precious stones, money, deeds,
securities, manuscripts or other documents, wines, spirits and tobacco
or goods or collections of any similar kind.
- In the event of a claim a
£50.00 handling administration fee will be deducted.
We strongly recommend that for peace of mind you protect your vehicle
with our Standard Liability shipment protection.
CLAIMS PROCEDURE
In the unlikely event of a claim then please notify us immediately.
Under no circumstances give a clean receipt except under written
protest if the vehicle or goods are in doubtful condition. Apply
immediately for a survey at the docks/unpacking warehouse by
carriers’ (shipping line) representative if any loss or
damage is apparent at the docks/unpacking warehouse. Claim on the
carrier, port authority or any negligent party for damage or omissions.
You should attempt where possible to obtain estimates for repair or
replacement. Send all correspondence with carriers or other negligent
parties along with as many details as possible including photographs to
us. Claims will be handled by Removal Claims Service, Swan House, 24
Bridge Street, Leatherhead, Surrey, KT22 8BX, Tel. No.: 01372 385970,
Fax. No.: 01372 385971, email: info@removalclaims.co.uk, who will
forward claim documentation to you directly. We or our insurers will be
at liberty to appoint a local representative if it is seen fit to do so.
PAYMENT OF SHIPPING CHARGES
Our quotations are valid for 28 days. Shipping charges are due prior to
shipment. Payment can be made by UK cheque or direct bank transfer or
telephone or internet banking. All cheque payments require clearance
before shipment can be effected.
All charges, unless otherwise specified, are to arrival port only and
exclude all destination charges and fees including import duty, stamp
duty, gst, other taxes, port, haulage, container unpacking, customs
clearance, quarantine, agriculture, local delivery, local and national
compliance, inspection and registration costs.
We reserve the right to dispose
of the vehicle if our charges remain outstanding as per our terms
and conditions.
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