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We value your business and hope that we can carry out your forthcoming shipment. Whilst we take every care to ensure that your vehicle and belongings arrive safely at their destination we strongly recommend that you take advantage of our Standard Liability shipment protection. We are insured with Royal and Sun Alliance to back this protection. Our Standard Liability scheme offers you protection to the full destination replacement value of your vehicle.

We will look after your vehicle to the best of our ability but unfortunately accidents do occasionally happen. Naturally there have to be some conditions and exclusions and there are some circumstances that we cannot accept liability for. Clause 4 of our contract clearly sets out our responsibility to you and clause 11 sets out the restrictions and conditions of our liability commitment.

In order for us to accept responsibility under our Standard Liability commitment you must declare to us the value of your vehicle and sign a completed pre-shipment vehicle condition report which we will forward to you. If you do not give us a valuation or sign a pre-shipment vehicle condition report then our liability will default to Limited Liability under Clause 9.2. The declared value should represent the full replacement value at destination.

The cost of shipment (on Limited Liability as per clause 9.2 of our contract) is that which appears on our individual quotation to you. The charge to increase our liability to Standard Liability as per clause 9.1 of our contract is 2% of the vehicle value.

Exclusions include but are not limited to:

• Any existing damage/faults to the car - a pre-shipment condition report shows any existing damage/faults.
• Any electrical or mechanical defects or breakdown or any damage caused by frost.
• Any goods, personal effects or any other items contained within a vehicle and excluding any loss and/or damage caused by such contents to the vehicle.
• Indirect or consequential losses. Normal wear and tear.
• Claims made outside the period of cover, 14 days prior to or 14 days after shipment, or where the car is received at destination and signed for as being undamaged.
• Correct Valuation. In the event of the actual value on arrival being greater than the declared value then our liability shall only be such proportion of the loss as the declared value bears to the total value of the vehicle/goods on arrival. See Clause 3.1.1.
• If an approximate destination value is not known then a possibility is to take the current UK value, add all shipping costs, add all destination import taxes and registration costs and then add 10%.
• Personal Effects excluded include jewellery, watches, trinkets, precious stones, money, deeds, securities, manuscripts or other documents, wines, spirits and tobacco or goods or collections of any similar kind.
• In the event of a claim a £50.00 handling administration fee will be deducted.

We strongly recommend that for peace of mind you protect your vehicle with our Standard Liability shipment protection.

Claims procedure
In the unlikely event of a claim then please notify us immediately. Under no circumstances give a clean receipt except under written protest if the vehicle or goods are in doubtful condition. Apply immediately for a survey at the docks/unpacking warehouse by carriers’ (shipping line) representative if any loss or damage is apparent at the docks/unpacking warehouse. Claim on the carrier, port authority or any negligent party for damage or omissions. You should attempt where possible to obtain estimates for repair or replacement. Send all correspondence with carriers or other negligent parties along with as many details as possible including photographs to us. Claims will be handled by:

Removal Claims Service,
Swan House,
24 Bridge Street,
Leatherhead,
Surrey,
KT22 8BX,
Tel. No.: 01372 385970,
Fax. No.: 01372 385971,
E-mail: info@removalclaims.co.uk

Removal Claims Service will forward claim documentation to you directly. We or our insurers will be at liberty to appoint a local representative if it is seen fit to do so.

Payment of shipping charges
Our quotations are valid for 28 days. Shipping charges are due prior to shipment. Payment can be made by UK cheque or direct bank transfer or telephone or internet banking. All cheque payments require clearance before shipment can be effected.

All charges, unless otherwise specified, are to arrival port only and exclude all destination charges and fees including import duty, stamp duty, gst, other taxes, port, haulage, container unpacking, customs clearance, quarantine, agriculture, local delivery, local and national compliance, inspection and registration costs. We reserve the right to dispose of a vehicle if our charges remain outstanding as per our terms and conditions.